CasinoLuck

WHAT’S IN THE BOX? 

If a little luck of the Irish is your desire, CasinoLuck may help you make your wish come true. This Irish themed casino offers a visually stimulating and neat platform environment, with everything neat and in its place. Green is the dominant colour, in keeping with the national colours of the Emerald Isle. The menus are easily accessible, though game filtering may be more challenging here than at other operator sites. Unless you know the game you are after, you will have to scroll through the games selection to see what is available. There is no feature or provider filtering accessible. 

Though CasinoLuck is a new modern casino brand, it is owned by Minotaur Media LTD, who have had a stake in the online casino ‘pie’ for 20 years. This experience positions the casino well when it comes to being able to accommodate the wants and desires of its players. This online casino is a regulated UK facing casino powered by AG Communications within the borders of that country. The site does offer services to the rest of the world too, thanks to Aspire Global International LTD. 

For player convenience, CasinoLuck can be played on all platforms, including desktop and mobile tablet/phone options. 

Welcome Offer  

CasinoLuck offers a friendly handshake to all first time depositors on the site. They acknowledge that playing on an unfamiliar site can be a daunting experience and so have offered a handy bonus to first time players to ease them into the game play. 

There are two offers, one for UK players only and the other for the rest of the world. 

• UK Bonus = 100% Match bonus up to £50 + 50 spins 
• Rest of World Bonus = 100% Match Bonus up to €$150 + 150 free spins 

Of course, it is highly recommended that you read the full list of terms and conditions before accepting any bonus offer. Some of the highlights of the requirements at CasinoLuck include: 

• Bonuses can only be claimed on a minimum deposit of £€$20. 
• The Bonus amount is subject to 35x wagering before wins can be withdrawn. 
• All free spins must be completed within 1 day of claiming the bonus. 
• Total bets must not exceed £€4 or 0.50 per round or £€2 when using Neteller or Skrill to deposit funds. 

Promotions 

To stay at the competitive edge, this casino offers new promotions on a regular basis. As such, there is no point in us listing the current ones now, as they could change at a whim. 

One ongoing promotional offer is the VIP Loyalty Rewards Program offered to regular players. You will earn rewards for every bet placed at the operator. The more you play, the further you will advance up the 7 tier program. The higher you rank, the more perks and benefits are afforded to you. 

Special benefits and exclusive offers are part and parcel of the VIP program, not to mention that the rewards earned are redeemable for bonus credits at the casino. 

Licensing and Regulation 

CasinoLuck is a fully licensed casino regulated by leading bodies in the most prominent gambling jurisdictions in Europe. Currently, the operator carries licenses from the UK Gambling Commission, The Malta Gaming Authority, and the Swedish Regulator Body. 

The legislation within these three jurisdictions is strict, ensuring that the casino operates well above the minimum level expected. Playing at this casino, you can therefore expect: 

• A safe environment thanks to 128 Bit SSL encryption on all data stored on the site. 
• A fair game playing environment. CasinoLuck has their site independently audited by TST on a regular basis to ensure that all RNG’s and software are completely random and reliable. 
• The casino offers responsible gambling protocol tools to alleviate the stresses affiliated with vulnerable players. 

Customer Service 

For any queries and or disputes, you can contact the customer care department, who are professionally trained to assist you in the best way possible. For speedy service contact a representative via the Live Chat portal on the site. Failing this, you can send an email via the site or call the customer care line on 0020 3318 9367. 

Unfortunately, customer care is limited to 17 hours a day, operating between 06:00 and 23:00 GMT, 7 days a week. 

Be sure to visit the FAQ section of the site before reaching out to a customer care agent, as the site has gone through great lengths to lessen player’s stress by detailing some of the most commonly asked questions. 

The primary language spoken at CasinoLuck is English, however the site language can be changed to Swedish, Norwegian, Finnish, and German, as well. 

Banking 

Banking is one of the most important criteria at an online casino. It is important that you are able to choose the right payment method to suit your needs. CasinoLuck offers a fine assortment of approved PCI verified solutions, offering you the option to pay and withdraw in various currencies.  CasinoLuck supports betting in US$ (USA), EUR (European Union), GBP (United Kingdom), SEK (Sweden), NOK (Norway), DKK (Denmark), R$ (Brazil), CA$ (Canada), and AUS$ (Australia).

The current list of payment and withdrawal solutions include a list of e-wallets, vouchers, instant banking options and more. The brands include: Visa, Mastercard, Skrill, Skrill Tap 1, Neteller, EcoPayz, Paypal, SOFORT Banking, Bank Transfer, Interac e-Transfer, Easy EFT, Euteller, Zimpler, eps, Wire Transfer, Instadebit, Giropay, UKash, Trustly, and Paysafecard.

Be aware that the casino limits withdrawals to a maximum amount of €$7,000 per month, unless you are a Platinum Tier Player or higher. The average processing time for withdrawal requests is up to 48 hours. To ensure prompt receipt of money after this period, it is best to opt for an e-wallet transfer to either Skrill, Neteller, or EcoPayz wallet.

Casino Games on Offer 

CasinoLuck offers a full host of casino game offerings, including all of the latest slots, table games, live casino games, and more, from top providers around the globe, such as NetEnt, Microgaming, NYX, Evolution Games, Neogames, and others. 

The hundreds of titles available ensure that there is a game for everyone, whether you are a high or low stakes player, virtual or live casino player, CasinoLuck has your ticket to gold. 

INDUSTRY REPUTATION 

The general public consensus of the casino is that it is an average setup with a fair portfolio of games. While it is noticed that there are a number of complaints lodged against the casino, many of these have to do with bonus terms, which most people do not read before claiming. The casino is however noted to pay out slowly (longer than 24 hours) and has a very low max payout limit. 

TOPSPOT EXPERIENCE 

Our experience of this online casino is coming soon.